How we collect, use and disclose your personal information
About this Policy
At ReliveDigital Pty Ltd we take the privacy and security of your photos, videos and personal information very seriously. For starters, we take a great deal of care when we handle your personal information and we do so in line with the 13 Australian Privacy Principles (APPs) that can be found at the OAIC website (www.oaic.gov.au).
What does Personal Information mean?
How is my Personal Information Collected?
The main way we collect personal information is through you directly or through your authorised representative. That is, when you visit us at www.relivedigital.com and submit your personal information or request your personal information to be used (i.e. by subscribing to an email newsletter, buying our goods or services online or directly or subscribing to our online gallery and services).
We sometimes collect personal information from a third party or from a publicly available source, but only if:
- you have consented to such collection or would reasonably expect us to collect your personal information in this way, or
- if it is necessary for a specific purpose such as the investigation of a privacy complaint.
Your personal information may be collected through the following services that are used on our website:
- User contact forms
- Cookies & Analytics
- Mailing list
- Maps/Video and other embedded content
- Social Network widgets and buttons (Facebook, Pinterest, Twitter etc)
- Direct Marketing
- When you sign up with us and create a login with us
- Credit card payments including Stripe
- Contacting Support
- Sign in with Facebook
- Sharing photos, videos or other content from your ReliveDigital Gallery on Facebook.
- 3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc)
- Cross-border Disclosure of Personal Information
- Third party polling and survey plugins (Survey Monkey etc)
We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, the Freedom of Information Act 1982 (FOI Act), and only when it is necessary for or directly related to such purposes.
How do you use my Personal Information?
We only use personal information for the purposes for which we collected it – purposes which are directly related to one of our functions or activities that on the whole create a better user experience for you at www.relivedigital.com.
We do not give personal information about an individual to any government agencies, private sector organisations or anyone else unless one of the following applies:
- you have consented
- you would reasonably expect, or have told us, that information of this kind is usually passed to those individuals, bodies or agencies
- it is otherwise required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody's life or health, or
- it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
Is my Personal Information Stored Securely?
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.
Can I Access or Change the Personal Information I give you?
ReliveDigital Pty Ltd is bound by the Australian Privacy Principles in the Privacy Act. We care about our users and do everything we can to adhere to the 13 Australian Privacy Principles as per the OAIC guidelines.
How to Contact Us
For further information contact us at firstname.lastname@example.org or alternatively you can write to us at ReliveDigital Pty Ltd, 1 Priess Place, KAMBAH, ACT, 2902.
About this Policy (Extended Version)
What to read first
We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
User contact forms
When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
When you sign up with us and create a login with us
When you sign up to our website using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.
Credit card payments including Stripe
If you make a credit card payment via the telephone please be aware that in some instances your credit card details may be made fully available to us so that we can process your payment. You can rest assured in that we destroy all credit card information the moment the payment has gone through.
If you contact us for any technical, product or other website related support, we may retain that information on record so as to process your request as well as for training purposes. Such information may include the transcript, emails or other information which was relayed by you and ReliveDigital Pty Ltd throughout the support request process.
What we collect from your online activity
- Site performance indicators: these give us information on how our websites are used, so that we can make the necessary improvements or amendments to make your experience a better one.
- Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
- Advertising Cookies: we use these cookies to understand what type of advertising would be better suited to someone like you. That way, you would receive ads that are more likely to be relevant to you.
What we collect and receive from others
We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.
Maps/Video and other embedded content
Social Network widgets and buttons (Facebook, Twitter etc)
Sign in or sharing with Facebook
3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc)
Third party polling and survey plugins (Survey Monkey etc)
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
- It may prevent or lessen a serious and imminent threat to somebody's life or health.
- Office of the Australian
- Information Commissioner
- GPO Box 5218 Sydney NSW 2001
- Email: email@example.com
- Telephone: 1300 363 992
- Fax: 02 9284 9666
- Email: firstname.lastname@example.org
- Address: ReliveDigital Pty Ltd, 1 Priess Place, KAMBAH, ACT, 2902
Where your personal information is contained in a user generated post or in a communication through a third party commenting system, please be aware that the comment made may become, and remain public.
We may use your personal information to deliver advertising which is more customised or relevant to your interests or location. This does not mean that you will receive more ads, it just means that we will do our best to make them relevant and tailored to your interests. If you have any questions or concerns relating to the advertising on our website (either hosted by us or by a third party, ie. Google adwords), feel free to contact us at email@example.com.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):
When it comes to direct marketing, no one likes being spammed. At ReliveDigital Pty Ltd, we may use your personal information to send you advertising that is customised to your interests, characteristics or general location.
Opt-out: As with all direct marketing correspondence that you receive from us via email, there is always an unsubscribe button or link located at the bottom of the email. With this you can manage which messages you receive from us.
Quality of Personal Information
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via firstname.lastname@example.org.
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at email@example.com.
When no longer required or requested by you, all personal information is destroyed in a secure manner.
Cross-border Disclosure of Personal Information
Some of your personal information may be stored with or disclosed to other entities overseas (who are not in Australia or an external Territory) who are direct partners that assist us in providing our service. As per APP 8, we have taken steps to ensure that the overseas recipient does not breach the Australian Privacy Principles. We also have in place policies and procedures to safeguard the handling of your personal data by such entities.
Access and Correction
At ReliveDigital Pty Ltd, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at firstname.lastname@example.org, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else's privacy or may pose a threat to someone's life, health or safety.
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at email@example.com or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
How to Contact Us
We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways: